Shipping policy
Order processing
- Orders are processed within 1-2 business days (Monday to Friday, excluding public holidays).
- Orders placed on weekends or holidays are processed the next business day.
- During busy periods processing can take a little longer. We will email you if your order is affected.
Delivery times
After your order ships:
| Country | Estimated delivery | Shipping cost |
|---|---|---|
| United States | 3-5 business days | Free on orders of $89 or more; $4.95 otherwise |
| Canada | 8-11 business days | Free on orders of $89 or more; $7.95 otherwise |
| Australia | 8-11 business days | Free on orders of $89 or more; $7.95 otherwise |
Delivery times are estimates from the carrier. Weather, customs checks or carrier delays can add time.
Shipping rates
Shipping costs for your order are shown at checkout before you pay.
Tracking
Every order ships with tracking. When your order leaves our warehouse, we email you a tracking number. Tracking can take 24 to 48 hours to show the first update.
International orders (Canada, Australia)
- Prices are shown in your local currency at checkout.
- Any duties or import taxes charged by your country's customs on delivery are the buyer's responsibility. Most orders fall below the thresholds where these apply.
- Customs checks can add a few days to delivery.
Address and failed delivery
- Please check your shipping address at checkout. We cannot redirect a package once it has shipped.
- If a package is returned to us because of an incorrect address or because it was not collected, we can reship it once the $7.95 reshipping cost is paid.
- If you are not home, your carrier may leave a notice or hold the package at a local pickup point for a limited time.
Lost or damaged packages
If your order has not arrived within the delivery window above, or it arrives damaged, email support@ceylarae.com with your order number. We will work with the carrier and send a replacement or refund once the investigation is complete. See our Refund Policy for details.
Contact
Questions about your order? Email support@ceylarae.com. We reply within 1 business day, Monday to Friday.