Refund policy

Our 90-Day Money-Back Guarantee

We want Ceylarae to earn a place in your daily routine. If it does not, you have 90 days from delivery to ask for your money back.

If you opened and used Ceylarae

Not happy with how Ceylarae fits your routine? You do not need to send anything back.

To qualify:

  • Your request reaches us within 90 days of the delivery date.
  • You took Ceylarae as directed (one softgel a day with a meal) for at least 30 days.
  • The guarantee applies to your first order, one refund per household.
  • We may ask a few short questions about your experience. It helps us improve, and it never blocks your refund.

To start, email support@ceylarae.com with your order number.

If your pouch is unopened

You can return unopened, sealed pouches within 90 days of delivery for a full refund of the product price.

  • The pouch must be sealed, unused and in its original packaging.
  • Please include your order number (from your confirmation email).
  • Opened pouches are covered by the guarantee above instead, so there is no need to return them.

Email support@ceylarae.com first. We will reply with the return address and instructions. Packages sent back without a return request cannot be processed.

Order changes and cancellations

You can cancel or change your order within 3 hours of placing it. After that, your order enters fulfillment and can no longer be changed. You can still use the guarantee once it arrives.

Free bonus pouches and promotions

Bundle offers such as "Buy 2, Get 1 Free" and "Buy 3, Get 2 Free" include bonus pouches at no charge.

  • If you return the paid pouches of a bundle, please return the unopened bonus pouches too. If they are not returned, we deduct their regular value from your refund.
  • Discounted post-purchase add-ons are final sale.

Shipping costs

Shipping fees are paid to our carriers and are not refundable. If a package is refused at delivery without contacting us first, a handling fee of 15% of the order value is deducted from any refund. Please write to us before refusing a package; we are happy to help.

Damaged, wrong or lost orders

Please check your order when it arrives. If anything is damaged, missing or wrong, email support@ceylarae.com within 14 days of delivery with a photo and we will make it right with a replacement or refund.

If your package has not arrived within the delivery window in our Shipping Policy, contact us and we will open a carrier investigation. We are not responsible for packages sent to an incorrect address entered at checkout.

Subscriptions

  • The 90-day guarantee applies to your first subscription shipment.
  • Your subscription renews automatically every 4 weeks at your subscription price, with the same number of pouches you chose, until you cancel. Subscribe & save 15%: $33.99 for 1 pouch, $67.98 for 3 pouches or $101.97 for 5 pouches per delivery, instead of $39.99 / $79.98 / $119.97 one-time.
  • You can skip, pause or cancel any time from your customer account or by emailing support@ceylarae.com. Cancel at least 24 hours before your next billing date to avoid that charge.
  • Renewals already processed before cancellation are not refundable, unless the shipment is unopened and returned under the unopened-pouch terms above.

Payment disputes

If a chargeback is open, we cannot issue a refund until the dispute is closed. Writing to us first is the fastest way to get your money back.

How refunds are paid

Once we approve your refund, we send it to your original payment method within 10 business days. Your bank may need a few extra days to show it. If you have not seen it after 15 business days, email support@ceylarae.com.

Questions

Email support@ceylarae.com. We reply within 1 business day, Monday to Friday.